Sourcing and shipping terms

1. About these terms

These terms apply when you ask UKAF Cargo Limited ("we", "us") to source, buy, ship or clear a vehicle for you, or to sell you a vehicle, after you contact us by WhatsApp, email or in person. They are in addition to our terms of use and privacy notice. Nothing on the website is an offer: a contract is only formed when we send you a written quote or invoice and you accept it in writing (WhatsApp or email counts). If the written quote says something different from these terms, the written quote prevails for that transaction.

2. What we do

We act on your instructions to find a vehicle, check its details with the seller, arrange an inspection if you ask for one, buy or sell the vehicle, and arrange export, shipping and customs clearing to Zambia. Unless we tell you otherwise in writing, we are an intermediary: the vehicle belongs to a third-party seller until it is bought, and the seller's own terms apply between the seller and the buyer.

3. Quotes, prices and fees

Every quote will show the vehicle price, our fee, and each further charge (for example inspection, UK delivery, export documents, shipping, insurance, port charges and clearing), or state clearly that a charge is an estimate. Charges are agreed in writing before you pay. Prices are in the currency shown on the quote. Exchange rates, freight rates and duty rules change, so a quote is only valid for the period it states.

4. Paying

You pay the amounts, and by the method, set out in the quote, and only into an account in the name of UKAF Cargo Limited or another account we confirm to you in writing using our official contact details. Please confirm any bank details with us by phone before sending money; we will never change payment details by WhatsApp message alone. Any deposit, and whether and when it is refundable, will be stated in the quote. You are responsible for bank and transfer charges.

5. Inspecting and choosing a vehicle

Vehicles are used. Descriptions, photographs and history come from the seller or from third-party sources and we do not guarantee them. You can ask us to arrange an independent inspection before you buy, which we recommend for every vehicle. If you decide to buy without an inspection, you accept the vehicle's condition as described by the seller. Nothing here removes any right you cannot lawfully give up.

6. Ownership and risk

Ownership of the vehicle passes to you when we have received full payment of everything due under the quote, unless the quote says otherwise. Risk of loss or damage passes to you at the point stated in the quote (or, if none is stated, when the vehicle is handed to the shipping line or carrier for export). We recommend you insure the vehicle for the journey, and we can arrange insurance if you ask.

7. Shipping, timing and clearing

Shipping and delivery dates are estimates, not guarantees, and depend on carriers, ports, weather, customs and other things outside our control. We are not liable for delay caused by them. You, or your licensed clearing agent, are responsible for import duty, VAT and other taxes, licences, roadworthiness or age-limit rules, registration and any conformity requirements in Zambia, unless our written quote says we will handle a particular step. Duty and tax figures we give are estimates only. You must give us accurate information and documents; delays or penalties caused by wrong or missing information are your responsibility.

8. Changing or cancelling

If you want to change or cancel after accepting a quote, tell us straight away in writing. What is refundable depends on how far the purchase has gone and on the seller's and carriers' terms: money already paid to a seller, shipping line or authority on your behalf may not be recoverable, and we will tell you the position in writing. Where the law gives you a right to cancel that cannot be excluded, it still applies.

9. Problems with the vehicle

Please check the vehicle when it arrives and tell us in writing within 7 days of delivery if it is not as described in the quote, with photographs. We will help you take the matter up with the seller, carrier or insurer, and we are responsible for our own services as described in these terms.

10. Our responsibility

We will carry out our services with reasonable skill and care. To the extent the law allows, we are not liable for the seller's statements, the vehicle's hidden faults, delays outside our control, changes to duty or import rules, or indirect losses such as lost profit or lost business. Nothing limits liability for fraud, or for death or personal injury caused by negligence, or any liability that cannot lawfully be limited or excluded, and your rights under Zambian consumer protection law (including the Competition and Consumer Protection Act, 2010) are unaffected.

11. Legal compliance

We may refuse or cancel a transaction if the law requires, including sanctions, export-control, anti-money-laundering or customs rules, or if we cannot verify who you are. We may ask you for identification for that purpose, and we will handle it as described in the privacy notice.

12. Events outside our control

We are not in breach of these terms where we cannot perform because of something outside our reasonable control, such as port closures, strikes, war, pandemic restrictions, government action or carrier failure. We will tell you as soon as we can and work with you on what to do.

13. Complaints and disputes

Please tell us first at [email protected] and we will try to put it right. If we cannot agree, you may contact the Competition and Consumer Protection Commission of Zambia. These terms are governed by the laws of Zambia and the courts of Zambia have jurisdiction, without affecting any mandatory consumer rights you have where you live.

14. Changes

We may update these terms. The version that applies to your purchase is the one shown here when you accept the quote.

Version 1.1-showcase — last updated 26 September 2026.